AI Support
PremiumStudio → Server management → AI Support7 settings1 commands2 min read
Members ask a question with /support and get an instant answer, written by AI but based only on the FAQ entries you add here and the bot's docs. If nothing relevant is found, it shows your fallback message instead of guessing.
How it works#
- The more FAQ entries you add, the better the answers.
- Optionally show an Open a ticket button under every answer, for when the AI can't help.
Set it up#
Part 1Enable and teach it3 steps
Open the page
In the Studio sidebar, under SERVER MANAGEMENT, click AI Support.
Turn it on
Enable AI support and optionally the ticket button. Save.
Add FAQ entries
Under Own FAQ add a question and the answer the AI may use, e.g. How does the shop work?
Every setting explained#
| AI support enabled | Master switch. When off, this does nothing on your server; your settings are kept. |
| Show an 'Open a ticket' button below the answer | For when the AI answer isn't enough. |
| Include general bot documentation (alongside your own FAQ) | Lets it answer questions about the bot itself too. |
| Max. answer length (characters) | Keeps answers short in chat. |
| Fallback message (when nothing relevant is found) | Shown instead of a guess. |
| Question | A question members might ask. |
| Answer | The facts the AI may use for it. |
Commands#
/supportEveryoneAsk the AI support agent a question about this bot
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